1. Introduction
Mohafiz Secure (website URL: https://mohafizsecure.com) appreciates your business and trust. We are a Pakistan-based security solutions company, partnered with UK-based Sentry Concepts, creating comprehensive security services to protect lives, assets, operations, and reputations. Please read this Privacy Policy carefully, as your use of our services constitutes acceptance of these terms.
2. Data Collected
Data Storage Location
We are a Pakistan-based company operating in strategic alliance with Sentry Concepts (UK). Our web servers are hosted with providers that adhere to international data protection standards including GDPR compliance. Our hosting infrastructure ensures that your data is securely stored with appropriate encryption and access controls.
Registration Data
If you register on our website or create an account for our services, we store your chosen username, email address, contact information, and any additional personal information added to your user profile. You can view, edit, or delete your personal information at any time (except changing your username). Authorized administrators can also access and edit this information for support purposes.
Service Engagement Data
To provide security services, consultancy, or training, we may collect and store:
- Contact details and emergency contact information
- Service agreements and contract details
- Security clearance information (where applicable)
- Training records and certifications
- Incident reports and case files
- Location data for protective services
- Communication logs from our 24/7 JSOC
Support Data
If you have registered on our website and request support or consultancy services, you can submit inquiries through our contact forms or ticketing system. These submissions may be processed through third-party platforms that adhere to international privacy standards. Only the data you explicitly provide is processed, and you are asked for consent each time you submit sensitive information.
Comments and Feedback
When you leave comments on our website or provide feedback, we collect the data shown in the forms, IP address, and browser information to help with spam detection and service improvement.
Contact Form Communications
Information submitted through contact forms is sent to our secure email systems. These submissions are kept for customer service purposes and are never used for unsolicited marketing or shared with unauthorized third parties.
Analytics and Website Usage
We use analytics tools for anonymous reporting of website usage. No personally identifiable data is stored without your explicit consent. If you would like to opt-out of analytics tracking, please contact us or adjust your browser settings accordingly.
Cases for Using Personal Data
We use your personal information for the following purposes:
- Identity Verification: Confirming user identity during service delivery
- Security Services: Providing protective services, risk assessments, and emergency response
- Technical Support: Delivering customer support and service assistance
- Important Updates: Sending critical security alerts and service notifications
- Fraud Prevention: Monitoring account activity to prevent unauthorized access
- Service Customization: Tailoring security solutions to your specific needs
- Operational Management: Ensuring smooth delivery of security operations and administrative functions
- Compliance: Meeting legal and regulatory requirements for security service providers
3. Embedded Content and Third-Party Services
Pages on our website may include embedded content from third-party platforms. These services have their own privacy policies and data collection practices:
Social Media Integration
- LinkedIn: For professional networking and company updates
- Twitter/X: For security alerts and company communications
- YouTube: For training videos and educational content
Communication Platforms
We may integrate secure communication tools for client interaction:
- WhatsApp Business: For secure client communications
- Signal: For encrypted emergency communications
- Secure Video Conferencing: For remote consultations
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and maintain security:
Essential Cookies (All Visitors)
- Session Management: To maintain secure website sessions
- Security: For protection against unauthorized access and cyber threats
- CDN Performance: For faster content delivery
Additional Cookies (Registered Users)
- Authentication: For secure login and user verification
- Preferences: To remember your settings and customizations
- Service Delivery: For managing ongoing security service requirements
5. Data Access and Management
Internal Access
Your personal information may be accessed by:
- Authorized system administrators
- Security personnel providing direct services
- JSOC operators during emergency response
- Compliance officers for regulatory requirements
- Senior management for service oversight
Client Data Rights
If you are a registered client, you have the right to:
- Access your personal data
- Request corrections or updates
- Request data deletion (subject to legal and contractual obligations)
- Receive a copy of your data
- Withdraw consent where applicable
6. Third-Party Data Sharing
We maintain strict data protection standards and only share information with trusted partners necessary for service delivery:
Sentry Concepts (UK)
Our strategic alliance partner receives limited operational data necessary for:
- Global-standard incident reporting
- International security coordination
- Training and certification verification
- Emergency response coordination
Emergency Services and Law Enforcement
During security incidents, we may need to share relevant information with:
- Local law enforcement agencies
- Emergency medical services
- Government security departments
- International security organizations (for diplomatic protection)
Service Providers
Limited data may be shared with vetted service providers for:
- Secure communications
- Payment processing
- Background verification services
- Medical support services
7. Data Retention
Service Records
We retain client data for the duration of active service agreements plus:
- Incident Reports: 7 years for legal and insurance purposes
- Training Records: 5 years for certification compliance
- Contract Information: As required by applicable laws
- JSOC Logs: 3 years for operational review and compliance
Website Data
- Account Information: Until account closure or deletion request
- Communication Logs: 2 years for service quality and dispute resolution
- Analytics Data: Anonymized data retained for service improvement
8. Security Measures
As a security services provider, we implement military-grade protection for all data:
Technical Safeguards
- Encryption: All data transmission and storage uses industry-standard encryption
- Access Controls: Multi-factor authentication and role-based access
- Network Security: Firewalls, intrusion detection, and continuous monitoring
- Secure Communications: End-to-end encryption for sensitive communications
Operational Security
- Personnel Screening: All staff undergo thorough background checks
- Training: Regular security awareness and data protection training
- Incident Response: 24/7 monitoring through our JSOC for data breaches
- Auditing: Regular security audits and compliance assessments
Breach Response
In case of a data breach:
- Immediate containment and investigation
- Notification to affected clients within 24 hours
- Coordination with relevant authorities
- Full incident report and remediation measures
9. Your Rights and Choices
General Rights
- Access: Request information about data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request removal of your data (subject to legal obligations)
- Portability: Receive your data in a structured format
- Objection: Object to certain types of data processing
Communication Preferences
You can opt-out of non-essential communications while maintaining:
- Critical security alerts
- Emergency notifications
- Service-related updates
- Legal and compliance communications
Account Management
You maintain control over your account information and can:
- Update personal details
- Modify communication preferences
- Request service modifications
- Close your account (subject to ongoing service obligations)
10. International Data Transfers
Given our alliance with Sentry Concepts (UK) and potential international client operations:
- Data may be transferred to partner organizations in other countries
- All transfers comply with applicable data protection laws
- Appropriate safeguards are implemented for international transfers
- Client consent is obtained for transfers involving sensitive security data
11. Compliance and Legal Framework
Regulatory Compliance
We comply with applicable privacy laws including:
- Pakistan’s data protection regulations
- UK GDPR (through Sentry Concepts alliance)
- International security service standards
- Client-specific compliance requirements
Legal Disclosure
We may disclose personal information when:
- Required by law or legal process
- Necessary to protect national security interests
- Essential for preventing serious crimes
- Required for regulatory investigations
- Needed to protect client safety and security
12. Updates to This Policy
We may update this Privacy Policy to reflect:
- Changes in our services or operations
- Updates to applicable laws and regulations
- Improvements in our security practices
- Feedback from clients and regulatory bodies
Significant changes will be communicated through:
- Website notifications
- Email alerts to registered users
- Direct communication for active service clients
13. Contact Information
For privacy-related questions, concerns, or requests:
Mohafiz Secure Office
Email: info@humanetek.com
Phone: +92 321 2527741
Address: 1st Floor, Quarter Deck Plaza, Commercial 2, Naval Anchorage, Islamabad
Data Protection Officer:
Email: dpo@humanetek.com
This Privacy Policy is effective as of the date listed above and governs our collection, use, and protection of your personal information. By using our services, you acknowledge that you have read and understood this policy.
